Préposé(e), Service À La Clientèle / Guest Services Representative
42
Montreal, QC, CA
Bilingual french and english communication
Cash handling and pos experience
Customer interaction and information provision
As a Guest Services Representative, you will serve as the primary point of contact for visitors and retailers at Galeries d'Anjou, enhancing the customer experience through memorable interactions
Job Summary
As a Guest Services Representative, you will serve as the primary point of contact for visitors and retailers at Galeries d'Anjou, enhancing the customer experience through memorable interactions.
This role directly contributes to JLL's business objectives by ensuring exceptional service and reinforcing the centre's reputation as a premier destination.
The position requires maintaining thorough knowledge of the shopping centre's services and assisting with promotional events while adhering to crisis management protocols.
Matching Summary
As a Guest Services Representative, you will serve as the primary point of contact for visitors and retailers at Galeries d'Anjou, enhancing the customer experience through memorable interactions.
Skills & Requirements
Must-have
Bilingual French and English communication
Cash handling and POS experience
Customer interaction and information provision
Ability to multitask in fast-paced environment
Flexibility to work weekends and holidays
Computer skills including Excel and Chrome
Nice-to-have
Conflict resolution skills
Multilingual beyond French and English
Team management experience
Positive attitude and motivation
Experience in customer service
Key Requirements
High school education
Previous cash/POS experience
Bilingual French and English written and oral skills
Availability to work evenings, weekends, and holidays