This role serves as a strategic advisor guiding Forbes Global 2000 customers on MongoDB best practices and overall technology strategy
Job Summary
This role serves as a strategic advisor guiding Forbes Global 2000 customers on MongoDB best practices and overall technology strategy.
The ideal candidate will act autonomously to build new processes, de-escalate critical issues, and drive revenue realization across a defined portfolio.
MongoDB offers a supportive culture with benefits including fertility assistance, generous parental leave, and opportunities for professional growth through enablement sessions.
Matching Summary
This role serves as a strategic advisor guiding Forbes Global 2000 customers on MongoDB best practices and overall technology strategy.
Skills & Requirements
Must-have
9+ years Customer Success experience
5+ years account health management
Forbes Global 2000 customer portfolio
High level of autonomy and ownership
Technical aptitude for databases and cloud
Entrepreneurial mindset for process building
Nice-to-have
Passion for advocating on behalf of customers
Prior exposure to database and infrastructure technology
Demonstrated continuing technical education
Strong business acumen for internal projects
Experience with hyperscaler certifications
Key Requirements
9+ years experience in Customer Success or Technical Account Management
5+ years accountable for customer health and revenue for Global 2000 accounts
Based in London for hybrid working model
Background in technical product consumption models
Continuing technical education such as DBA track or certifications