Customer Banking Specialist Relief - Springvale

CommBank

Springvale, Victoria, Australia
Onsite (monday - friday, 9:30 am - 4:30 pm)
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
CommBank is seeking a Customer Banking Specialist Relief for their Springvale location, responsible for delivering exceptional customer service across multiple branches. The role involves assisting customers with their banking needs, conducting financial health checks, and promoting in-branch technology and digital banking solutions

Job Summary

  • As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
  • You will support customers with enquiries, account maintenance, process credit product applications, and complete Financial Health Checks.
  • The role requires educating customers on in-branch technology and digital banking options while problem-solving and championing company processes.

Matching Summary

Match Score: 85

CommBank is seeking a Customer Banking Specialist Relief for their Springvale location, responsible for delivering exceptional customer service across multiple branches. The role involves assisting customers with their banking needs, conducting financial health checks, and promoting in-branch technology and digital banking solutions.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Demonstrate in-branch technology
  • Problem-solve and provide solutions
  • Work in a busy retail environment

Nice-to-have

  • Financial services experience
  • Retail or hospitality experience
  • Articulate financial terms clearly
  • Genuine interest in career growth
  • Champion processes and procedures

Key Requirements

  • Experience in delivering exceptional customer service
  • Excellent communication skills
  • Ability to ask questions and find solutions
  • Ability to work in a commercially driven environment
  • Available for predetermined roster: Monday - Friday 9.30am-4.30pm

Work Rights

Not specified

Tailored Resume

Cover Letter