Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation
Job Summary
Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation.
Engage in boundaryless collaboration across the entire organization.
Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities.
Matching Summary
Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation.
Skills & Requirements
Must-have
AWS contact center
Amazon Connect flows
AWS Lambda and Lex bots
Amazon Connect Contact Center
AWS Cloud platform and services
Deep expertise on Amazon Connect product features
Nice-to-have
Pinpoint, Transcribe, Comprehend
Salesforce, Service Now integration
Responsible business embedding
Boundaryless collaboration culture
Key Requirements
Minimum 5 year(s) of experience
BE/B Tech/ M Tech/MBA from a Tier 1 or Tier 2 institute
Minimum 5 years of experience in delivering software as a service or platform as a service projects