Customer Success Manager

kemptener-jobanzeiger.de

Austin, TX, USA
Base: $95,000 - $142,600 usd (austin, tx); $90,300...
Fully remote
Customer success management
Saas solution experience
Change management practices
The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and identifying growth opportunities

Job Summary

  • The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and identifying growth opportunities.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing employees with tools to grow, skills to develop, and long-term company support.
  • The role includes managing 50-60 enterprise accounts with a total ARR of over $5 million, executing renewals, and collaborating across Sales, Services, and Product teams to deliver a top-notch customer experience.

Matching Summary

The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and identifying growth opportunities.

Salary

Base: $95,000 - $142,600 USD (Austin, TX); $90,300 - $160,400 USD (other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer Success Management
  • SaaS solution experience
  • Change management practices
  • CRM usage such as Salesforce
  • Account management and strategic planning
  • Executive level relationship building
  • Renewal and contract negotiation

Nice-to-have

  • Executive presence and communication
  • Influencing and revenue management skills
  • Critical thinking and pricing strategy
  • Managing ambiguity in complex environments
  • Strategic customer interactions
  • Flexible work environment

Key Requirements

  • 3+ years CSM SaaS experience
  • 2+ years change management experience
  • 2+ years CRM and customer success tool experience
  • 3+ years executive relationship management
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter