Customer Banking Specialist - Glen Innes - Multi Channel Branch

Commonwealth Bank

Glen Innes, Australia
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As the Customer Banking Specialist in our Glen Innes Branch, you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • You will be joining one of our Multi-Channel Branches where you will assist customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment after 1pm.

Matching Summary

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Demonstrate in-branch technology
  • Problem solve and provide solutions
  • Work in a multi-channel branch

Nice-to-have

  • Financial services retail hospitality experience
  • Articulate financial terms clearly
  • Holistic customer solutions
  • Improve financial wellbeing

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to ask the right questions
  • Act with integrity
  • Place customer at the centre
  • Work in busy retail environment

Work Rights

Not specified

Tailored Resume

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