Not specified; benefits: sponsored germany ticket;...
On-site (with hybrid working options)
1+ year experience in customer service or technical support
Fluent german (c1) and good english (b2)
Strong communication skills for phone and email
Doctolib GmbH is seeking a Product Support Consultant in Berlin to serve as the first point of contact for healthcare providers, providing technical support and ensuring customer satisfaction. The ideal candidate should have experience in customer service, a technical background, and strong communication skills, along with fluent German and good English proficiency
Job Summary
This role serves as the primary point of contact for medical practices, clinics, and hospitals to ensure they maximize their use of Doctolib.
Candidates will provide technical guidance and solution-oriented support via phone and email while collaborating with internal teams for complex issues.
The company offers a comprehensive benefits package including a sponsored Germany ticket, 28-30 vacation days, and a 40% employer contribution to pension plans.
Matching Summary
Match Score: 85
Doctolib GmbH is seeking a Product Support Consultant in Berlin to serve as the first point of contact for healthcare providers, providing technical support and ensuring customer satisfaction. The ideal candidate should have experience in customer service, a technical background, and strong communication skills, along with fluent German and good English proficiency.
Salary
Not specified; Benefits: Sponsored Germany ticket; 28-30 vacation days; Employer pension contribution of 40%; Health insurance; Parent care program; Mental health sessions; Meal vouchers; Urban Sports Club membership; Employee stock ownership program
Skills & Requirements
Must-have
1+ year experience in customer service or technical support
Fluent German (C1) and good English (B2)
Strong communication skills for phone and email
Basic understanding of digital tools and software
Nice-to-have
Experience with ticket or CRM systems like Jira or Salesforce
Knowledge of German healthcare system structures
Familiarity with network environments and interfaces
Experience with cloud-based software solutions
Prior work in medical assistant roles or IT support
Key Requirements
Minimum 1 year experience in customer service, healthcare, or technical support