Senior Analyst, Hr Specialised Services

Northern Trust Corporation

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Hr policy and process guidance
Workday system proficiency
Case management and resolution
** Northern Trust Corporation is seeking a Senior Analyst for HR Specialized Services, responsible for addressing employee and manager inquiries related to HR policies and services across the EMEA region. The role requires strong customer service skills and the ability to manage complex HR issues while adhering to company and legal standards. **

Job Summary

  • This role serves as the primary point of contact for employee and manager queries across 10 countries in the EMEA region.
  • The Senior Analyst is responsible for administering various HR programs including leave administration, background screening, and time & labor compliance.
  • Candidates must demonstrate strong prioritization skills to manage multiple assignments and act as a training resource for other team members.

Matching Summary

Match Score: 75

** Northern Trust Corporation is seeking a Senior Analyst for HR Specialized Services, responsible for addressing employee and manager inquiries related to HR policies and services across the EMEA region. The role requires strong customer service skills and the ability to manage complex HR issues while adhering to company and legal standards. **

Skills & Requirements

Must-have

  • HR Policy and Process Guidance
  • Workday System Proficiency
  • Case Management and Resolution
  • EMEA Region Operations Knowledge
  • Complex Inquiry Handling

Nice-to-have

  • Call Center Environment Experience
  • Process Improvement Recommendations
  • User Acceptance Testing Participation
  • Training Resource Capability
  • Flexible Working Applications Expertise

Key Requirements

  • College or University degree preferred
  • Relevant work experience in human resources
  • Experience handling complex non-routine inquiries

Work Rights

Not specified

Tailored Resume

Cover Letter