Coordinates and executes operational support for all customer order-related processes, acting as the first point of contact for transaction inquiries
Job Summary
Coordinates and executes operational support for all customer order-related processes, acting as the first point of contact for transaction inquiries.
Responsible for maintaining and updating price lists in Oracle, coordinating with Finance to resolve billing and collection matters, and ensuring SOX compliance.
Provides timely reports to support Customers, Sales, Marketing, and Operations on forecasts, shipping plans, sales, OTD, safety stock levels, and product history.
Matching Summary
Coordinates and executes operational support for all customer order-related processes, acting as the first point of contact for transaction inquiries.
Skills & Requirements
Must-have
Customer order processing
Inventory management
Demand planning coordination
Price list maintenance
Customer issue resolution
Reporting for stakeholders
Nice-to-have
Respectful interaction
Open and honest communication
Doing the right things
Proactive problem solving
Detail-oriented approach
Key Requirements
2-5 years of experience in customer service and/or manufacturing
Experience in data analysis, sales, and forecasting
Advanced English proficiency
Ability to read and interpret contracts and specification sheets