Customer Service Representative - Auto Claims

Intact Insurance

Mississauga, Canada
43,600 - 53,200; annual bonus target 5% with poten...
Hybrid
Inbound call centre environment
Resolve customer inquiries
Document claim files accurately
Our employees are at the heart of everything we do, and we promise to provide support, opportunities, and performance-led financial rewards

Job Summary

  • Our employees are at the heart of everything we do, and we promise to provide support, opportunities, and performance-led financial rewards.
  • As a Customer Service Representative, your work will have a big impact on providing legendary customer service to both our external and internal clients in a call centre environment.
  • Multiple benefits are offered to support physical and mental wellbeing, including telemedicine, a Wellness account, and much more.

Matching Summary

Our employees are at the heart of everything we do, and we promise to provide support, opportunities, and performance-led financial rewards.

Salary

43,600 - 53,200; Annual bonus target 5% with potential payout up to double the target; Multiple benefits offered

Skills & Requirements

Must-have

  • Inbound call centre environment
  • Resolve customer inquiries
  • Document claim files accurately
  • Meet daily call centre metrics
  • Handle high volume inbound calls

Nice-to-have

  • Living the Intact Values
  • Superior organizational skills
  • Agility to navigate changing priorities
  • Empathy and clarity in difficult conversations
  • Self-motivated and resourceful

Key Requirements

  • Customer service and sales experience preferred
  • Insurance experience is an asset
  • Eligible to work in Canada
  • Flexible to work 35 hours a week

Work Rights

Eligible to work in Canada

Tailored Resume

Cover Letter