The Quality Evaluator is responsible for monitoring and evaluating customer contact methods for accuracy and adherence to established quality standards
Job Summary
The Quality Evaluator is responsible for monitoring and evaluating customer contact methods for accuracy and adherence to established quality standards.
This position assists in assessing quality standards and providing insights to contribute to program performance improvements.
Participate in calibration sessions and quality task forces with stakeholders to ensure scoring consistency and best practices.
Matching Summary
The Quality Evaluator is responsible for monitoring and evaluating customer contact methods for accuracy and adherence to established quality standards.