Cloud Site Reliability Engineer, Cx

Nice

Manila, Philippines
**
Observability tools (prometheus & grafana, datadog, dynatrace, new relic, splunk, elastic)
Scripting or writing code (bash, powershell, python, c#, golang)
Json, yaml configuration formats
** NICE is seeking a Cloud Site Reliability Engineer (SRE) for their Manila office, focusing on observability tools and collaboration across teams. The ideal candidate should possess a mix of technical skills, particularly in monitoring tools and scripting, while being adaptable and a quick learner. **

Job Summary

  • The Site Reliability Engineer (SRE) is responsible for NiCE CXone’s observability tools, collaborating with different teams to create and support observability solutions using open-source and enterprise monitoring tools.
  • This position requires a lot of curiosity, a proven ability to learn quickly and an aptitude for tackling unique problems that need creative solutions.
  • At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week.

Matching Summary

Match Score: 75

** NICE is seeking a Cloud Site Reliability Engineer (SRE) for their Manila office, focusing on observability tools and collaboration across teams. The ideal candidate should possess a mix of technical skills, particularly in monitoring tools and scripting, while being adaptable and a quick learner. **

Skills & Requirements

Must-have

  • observability tools (Prometheus & Grafana, Datadog, Dynatrace, New Relic, Splunk, Elastic)
  • scripting or writing code (Bash, PowerShell, Python, C#, GoLang)
  • JSON, yaml configuration formats
  • Ansible, Rundeck, Salt, Terraform, Chef, Puppet
  • troubleshoot network related issues
  • troubleshoot REST APIs
  • Windows or Linux administration

Nice-to-have

  • curiosity and aptitude for creative solutions
  • ability to learn quickly
  • leadership and guiding others
  • experience with logging agents, rules and pipelines
  • familiarity with APM tools or Synthetic Monitors
  • experience with VoIP solutions
  • experience with .NET, SQL, and Microsoft technologies

Key Requirements

  • Associate degree in Computer Sciences, Information Technology, Information Services, or equivalent work experience
  • Experience working for a SaaS company
  • Great troubleshooting skills
  • Experience with any combination of open-source and enterprise observability tools
  • Experience with scripting or writing code
  • Comfortable diving unto JSON, yaml and other configuration formats
  • Experience in one of the following: Ansible, Rundeck, Salt, Terraform, Chef, Puppet
  • Experience troubleshooting network related issues
  • Experience working with and troubleshooting REST APIs
  • Experience with Windows or Linux administration
  • Great communication skills
  • Leadership

Work Rights

Not specified

Tailored Resume

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