Remote Customer Support Representative – Healthcare Technology (veterans Focus)

Medtronic

Base: $21ph starting; bonus/equity: 5% annual targ...
Fully remote
Remote customer support
Technical troubleshooting skills
Strong verbal communication
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do

Job Summary

  • At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do.
  • This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts and is open to candidates within the United States.
  • Medtronic offers a competitive salary and flexible benefits package including 4 weeks paid time off, 10 paid holidays, 401(k) with match, fully subsidized bachelor’s degree programs, and comprehensive medical, dental, and vision coverage.

Matching Summary

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do.

Salary

Base: $21/hour starting; Bonus/Equity: 5% annual target bonus; Benefits: 4 weeks PTO, 10 paid holidays, 401(k) match, comprehensive health plans

Skills & Requirements

Must-have

  • Remote customer support
  • Technical troubleshooting skills
  • Strong verbal communication
  • Customer-facing role
  • Support for healthcare products
  • Use of knowledge base tools
  • Collaboration with cross-functional teams

Nice-to-have

  • Experience with veterans healthcare
  • Comfort with high-volume phone interactions
  • Ability to communicate with clinical audiences
  • Experience with regulated products
  • Problem-solving skills
  • Participation in overtime/on call rotations

Key Requirements

  • Minimum 4 years relevant experience
  • Prior help desk or technical support experience
  • Successful completion of VA background clearance
  • Unrestricted U.S. work authorization at hire
  • Experience supporting healthcare or regulated products
  • Familiarity with knowledge base platforms

Work Rights

Must have unrestricted U.S. work authorization at hire

Tailored Resume

Cover Letter