End User Services Engineer

WPP

Prague, Czechia
On-site
Level 1 and 2 incident management
Onboarding and offboarding employees
Av equipment support
Deliver world class, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET

Job Summary

  • Deliver world class, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET.
  • Lead a customer-centred culture, championing activities to empower end users to get maximum utilization out of their technology tools.
  • Provide on-site support to the WPP agencies and ensure IT deskside operations and all standard technology services, including meeting room AV, are delivered and supported as needed.

Matching Summary

Deliver world class, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET.

Skills & Requirements

Must-have

  • Level 1 and 2 incident management
  • Onboarding and offboarding employees
  • AV equipment support
  • IT asset management
  • Customer-centred culture

Nice-to-have

  • Modernise ways of working
  • Cloud and micro-service architectures
  • Drive automation
  • Digitise colleague experiences
  • Deliver insight from data

Key Requirements

  • 3 – 5 years in IT help desk / desk side
  • 100% on site role

Work Rights

Not specified

Tailored Resume

Cover Letter