The role involves collaborating to design and implement end-to-end insurance customer journeys for a differentiated travel insurance experience
Job Summary
The role involves collaborating to design and implement end-to-end insurance customer journeys for a differentiated travel insurance experience.
Candidates must have expert knowledge of international travel insurance medical claims and the ability to manage third-party administrator (TPA) models.
The position requires leading a team to establish clear responsibilities, build a culture of accountability, and ensure seamless claims processing.
Matching Summary
The role involves collaborating to design and implement end-to-end insurance customer journeys for a differentiated travel insurance experience.
Skills & Requirements
Must-have
5-6 years travel insurance experience
2-3 years leadership role
International travel medical claims knowledge
TPA ecosystem management
Fraud detection and loss minimization
Standard operating procedure development
Nice-to-have
Startup or greenfield team setup experience
Strong clinical decision-making skills
Passion for consumer behavior analysis
Digital transformation of customer experience
High resilience in ambiguous environments
Key Requirements
5-6 years experience in Travel Insurance operations
2-3 years in lead or equivalent role
Expertise in international travel insurance regulations
Experience setting up teams from scratch preferred