The Guest Services Lead is responsible for overseeing staff and coordinating programs to ensure the highest level of customer service satisfaction at El Paso Water Parks
Job Summary
The Guest Services Lead is responsible for overseeing staff and coordinating programs to ensure the highest level of customer service satisfaction at El Paso Water Parks.
This role requires managing cash handling, implementing strategic sales initiatives, and acting as a host for special events like birthday parties and cabana rentals.
Employees must enforce all safety standards, OSHA requirements, and sanitation procedures while maintaining a friendly and fun environment for guests.
Matching Summary
The Guest Services Lead is responsible for overseeing staff and coordinating programs to ensure the highest level of customer service satisfaction at El Paso Water Parks.
Skills & Requirements
Must-have
Supervise daily guest services operations
Handle cash and credit card transactions
Enforce safety and sanitation procedures
Coordinate staff schedules and breaks
Manage birthday parties and special events
Nice-to-have
Bilingual English and Spanish skills
Experience with POS systems
Strong interpersonal communication abilities
Flexible availability for nights and holidays
Computer proficiency in Microsoft Office
Key Requirements
Must be 16 years of age or older
Current Food Handler's certificate required
1-2 years in customer service experience preferred
High School Diploma or GED preferred
Ability to work outdoors in various weather conditions