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AIG is seeking a Complaint Officer & Service Center Advisor, specifically for UAE Nationals, to manage client complaints and service inquiries while ensuring compliance with regulatory standards. The ideal candidate should possess strong communication skills in Arabic and English, customer service experience, and a high school diploma or equivalent.
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Job Summary
The role provides extensive exposure in complaint handling while ensuring compliance with Central Bank of UAE requirements.
Employees will service clients through multi-channel contact centers including calls and emails for policy servicing and claim registration.
AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.
Matching Summary
Match Score: 75
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AIG is seeking a Complaint Officer & Service Center Advisor, specifically for UAE Nationals, to manage client complaints and service inquiries while ensuring compliance with regulatory standards. The ideal candidate should possess strong communication skills in Arabic and English, customer service experience, and a high school diploma or equivalent.
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Skills & Requirements
Must-have
UAE National citizenship required
Family book documentation required
High school diploma minimum
Fluent in Arabic and English
Computer literacy with Windows apps
Nice-to-have
Experience with Salesforce or Gen6 systems
Quick learner with positive attitude
Hands-on experience with Freedom or Navins
Ability to work under pressure
Prior customer service experience
Key Requirements
Must be a UAE National
Must possess a Family Book
Minimum high school diploma required
Strong oral and written communication skills in Arabic & English