You will be responsible for the end-to-end Disputes journey, balancing customer fairness, risk and operational efficiency at scale
Job Summary
You will be responsible for the end-to-end Disputes journey, balancing customer fairness, risk and operational efficiency at scale.
You will play a key role in shaping and scaling improvements across the Disputes journey, from complaint/lodgement through to investigation, decisioning, customer communication and resolution.
You will have the opportunity to build a strong network, demonstrate your potential through high-impact delivery, and grow your product craft in a complex, customer-critical domain.
Matching Summary
You will be responsible for the end-to-end Disputes journey, balancing customer fairness, risk and operational efficiency at scale.
Skills & Requirements
Must-have
End-to-end Disputes journey
Continuous discovery and delivery
Problem-first prioritisation
Evidence-led iteration
Customer fairness, risk and operational efficiency
Data and responsible AI
Nice-to-have
Improving customer experience in high-stress situations
Leading through influence
Building strong networks
Demonstrating potential through high-impact delivery
Key Requirements
Advanced experience in product discovery, experimentation and Lean/Agile ways of working
Advanced strategic mindset
Advanced stakeholder management and influencing skills