Member Experience Manager

EōS Fitness

Port St. Lucie, FL, US
Hourly: $18 - $20 usd; benefits: free membership, ...
On-site
Exceptional customer service delivery
Billing issue resolution expertise
Front desk staff training and development
The role focuses on creating loyal, lifelong fans by delivering best-in-class member experiences and resolving concerns promptly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class member experiences and resolving concerns promptly.
  • The Member Experience Manager partners with department managers to train front desk staff and ensure the facility remains clean and well-maintained.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class member experiences and resolving concerns promptly.

Salary

Hourly: $18 - $20 USD; Benefits: Free membership, health/dental/vision, 401(k) matching; Perks: Daily pay, vacation, holiday, sick pay

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Billing issue resolution expertise
  • Front desk staff training and development
  • Member retention strategy execution
  • Facility cleanliness and safety monitoring

Nice-to-have

  • Proven fitness industry background
  • Social media reputation management skills
  • Fast-paced environment adaptability
  • Empathetic problem-solving mindset
  • Collaborative team player attitude

Key Requirements

  • CPR certification within 30 days of employment
  • Successful background check completion
  • Completion of EoS Ethos and Customer Service Training
  • Ability to lift more than 40 lbs routinely
  • Experience in customer service or frontline leadership

Work Rights

Must successfully pass background check

Tailored Resume

Cover Letter