Director, Customer Journey Operations

Jobgether

United States
**
End-to-end customer journey optimization
Data-driven execution for retention
Cross-functional collaboration with revops
** The Director of Customer Journey Operations is a senior leadership role focused on enhancing the customer experience within a dynamic SaaS environment. The position requires strong operational expertise to design and implement effective strategies that improve customer onboarding, retention, and overall satisfaction. **

Job Summary

  • This role is a senior operational leadership position focused on optimizing and scaling the end-to-end customer journey within a fast-growing, high-performance SaaS environment.
  • The Director will design and drive the operational backbone of the Customer Success and Customer Solutions organization to ensure processes, systems, and data work together.
  • Acting as a key strategic partner to senior leadership, this role translates vision into actionable operating models that improve efficiency and customer value.

Matching Summary

Match Score: 75

** The Director of Customer Journey Operations is a senior leadership role focused on enhancing the customer experience within a dynamic SaaS environment. The position requires strong operational expertise to design and implement effective strategies that improve customer onboarding, retention, and overall satisfaction. **

Skills & Requirements

Must-have

  • end-to-end customer journey optimization
  • data-driven execution for retention
  • cross-functional collaboration with RevOps

Nice-to-have

  • strategic partner to senior leadership
  • high-performance SaaS environment experience
  • scalable operational backbone design

Key Requirements

  • Senior operational leadership experience
  • Strong cross-functional collaboration skills
  • Experience in SaaS environments

Work Rights

Not specified

Tailored Resume

Cover Letter