Manage and monitor global End-user computing Queues and proactive management of escalations and problems within the end-user computing team
Job Summary
Manage and monitor global End-user computing Queues and proactive management of escalations and problems within the end-user computing team.
Provide 2nd level support with the option to escalate to 3rd tier staff and on-site help to 3rd level team with any infrastructure-related work.
Work closely with key internal stakeholders for Probe to match strategic demand for IT services with supply via effective prioritization, and process improvement.
Matching Summary
Manage and monitor global End-user computing Queues and proactive management of escalations and problems within the end-user computing team.
Skills & Requirements
Must-have
End-user computing queues management
Desktop hardware and software monitoring
2nd level support
Client/internal customer focus
Wintel / SCCM/Active Directory
End User operating Systems (Win 10/ Win 11)
ITIL
Nice-to-have
Think differently and challenge the norm
Professional and timely problem resolution
Respectful and inclusive workplace
Ethical conduct with integrity and honesty
Support speak up culture
Key Requirements
Substantial experience within similar role
Relevant tertiary qualifications (BA)
Ability to document systems and changes
Ability to handle multiple requests at one time
Strong troubleshooting skills
Strong Communication skills
Ability to create and maintain relationships
Familiar with Desktop hardware and low level network troubleshooting