The role involves coordinating internal teams and managing service level agreements to ensure high-quality service delivery across a global software platform
Job Summary
The role involves coordinating internal teams and managing service level agreements to ensure high-quality service delivery across a global software platform.
Candidates must be hands-on workers who can take accountability for tasks while driving continuous improvements in a fast-paced startup-like culture.
This fully remote position offers the opportunity to partner with experienced product managers and technical leadership to support thousands of international customers.
Matching Summary
The role involves coordinating internal teams and managing service level agreements to ensure high-quality service delivery across a global software platform.
Skills & Requirements
Must-have
Service delivery management experience
SLA and KPI monitoring skills
Incident and escalation management
Cross-functional team collaboration
Jira proficiency required
Nice-to-have
ITIL certification or experience
Global platform operations background
Automation tools familiarity
Agile environment adaptability
Strong ownership mindset
Key Requirements
Bachelor's degree in Computer Science or related field