Customer Care Center, Senior Specialist

AIA Group

Bangkok, Thailand
Handle complex customer complaints
Resolve litigation issues
Loss and fraud prevention
The role is responsible for handling and resolving complex customer complaints escalated by customer service staff

Job Summary

  • The role is responsible for handling and resolving complex customer complaints escalated by customer service staff.
  • The incumbent will manage litigation resolution for customers and AIA issues while leading loss and fraud prevention programs.
  • Candidates must be willing to undergo a criminal background check in accordance with recruitment policies.

Matching Summary

The role is responsible for handling and resolving complex customer complaints escalated by customer service staff.

Skills & Requirements

Must-have

  • Handle complex customer complaints
  • Resolve litigation issues
  • Loss and fraud prevention
  • Present to management

Nice-to-have

  • Improve workflow efficiency
  • Build healthy work environment
  • Align with business policy

Key Requirements

  • Criminal background check clearance
  • Experience with complex complaint resolution
  • Litigation resolution experience

Work Rights

Not specified

Tailored Resume

Cover Letter