Consulente Front Office – Assistenza Clienti

Diversey

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Customer interaction via phone and digital tools
Technical assistance and operational support
Order entry in sap
** Diversey is seeking a Front Office Consultant for Customer Service, specifically targeting candidates from protected categories. The role involves providing technical assistance and support to customers while fostering a collaborative work environment. **

Job Summary

  • You will be the first point of contact for customers, providing direct technical assistance, operational support, and managing requests via phone and digital tools.
  • The role involves managing technical assistance cases, verifying shipments, entering orders in SAP, and providing basic technical support on various professional machines.
  • Diversey offers comprehensive training, online portal access, detailed guides, and opportunities for professional growth and career development within the company.

Matching Summary

Match Score: 75

** Diversey is seeking a Front Office Consultant for Customer Service, specifically targeting candidates from protected categories. The role involves providing technical assistance and support to customers while fostering a collaborative work environment. **

Skills & Requirements

Must-have

  • Customer interaction via phone and digital tools
  • Technical assistance and operational support
  • Order entry in SAP
  • Basic technical understanding of electrical and hydraulic components
  • Fluent Italian language skills

Nice-to-have

  • Proactive problem-solving approach
  • Ability to handle high-pressure situations
  • Interest in technology and machinery
  • Collaborative work environment

Key Requirements

  • Belonging to Protected Categories (Law 68/99)
  • Familiarity with Outlook, Office 365, SAP (MM/SD), Salesforce, and Excel
  • Previous experience in technical assistance or customer service is an advantage

Work Rights

Must belong to Protected Categories (Law 68/99)

Tailored Resume

Cover Letter