Join the team transforming the end-to-end Customer Contact Management (CCM) processes, systems, and operating model and deliver standardized, scalable, and innovative digital solutions across the value chain
Job Summary
Join the team transforming the end-to-end Customer Contact Management (CCM) processes, systems, and operating model and deliver standardized, scalable, and innovative digital solutions across the value chain.
You’ll be part of a truly diverse cross-cultural team and can have real business impact with flexible working policies, including up to 50% remote work.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Matching Summary
Join the team transforming the end-to-end Customer Contact Management (CCM) processes, systems, and operating model and deliver standardized, scalable, and innovative digital solutions across the value chain.
Skills & Requirements
Must-have
Salesforce Service Cloud administration
Amazon Connect contact center platform
Service Management in Digital or IT
Agile delivery models experience
Customer Contact Management operations
AI-powered service automation
Nice-to-have
Experience in global or multi-country environments