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Acrisure is seeking a Commercial Lines Service Team Sr. Manager to lead customer service operations for commercial lines in the Midwest and East Divisions. The role involves managing a team, ensuring exceptional client experiences, and improving operational processes.
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Job Summary
The role involves leading a team of account managers and support staff to ensure exceptional customer service for commercial lines in the Midwest and East Divisions.
Acrisure is a global fintech leader that empowers millions of businesses with customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, and mortgage services.
Employees receive comprehensive benefits including immediate vesting in a 401(k) plan, paid maternity and paternity leave, and access to wellness resources like the Calm app.
Matching Summary
Match Score: 75
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Acrisure is seeking a Commercial Lines Service Team Sr. Manager to lead customer service operations for commercial lines in the Midwest and East Divisions. The role involves managing a team, ensuring exceptional client experiences, and improving operational processes.
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Skills & Requirements
Must-have
Lead commercial lines service team
Oversee day-to-day operations
Develop training programs for staff
Implement AI agent enablement tools
Manage client satisfaction strategies
Nice-to-have
Strong organizational and time management skills
Ability to make critical business decisions
Effective change management skills
Proficient with EPIC agency management software
Key Requirements
Minimum 10 years technical commercial lines insurance experience