Customer Success Team Lead

Acrisure

Base: $29 - $31; bonus/equity: not specified; bene...
On-site
High school diploma or equivalent
Excellent verbal and written communication
Microsoft office proficiency
Acrisure is seeking a Customer Success Team Lead to enhance their customer service operations by providing support and guidance to team members, managing escalated issues, and improving processes. The ideal candidate will have strong communication skills, relevant experience in a call center, and a collaborative mindset. The position offers a competitive salary and extensive benefits focused on physical, mental, and financial wellness

Job Summary

  • The role involves providing day-to-day support to Customer Service Representatives while monitoring adherence and performance using the Omni Supervisor dashboard.
  • Acrisure is a global fintech leader that empowers millions of businesses with customized solutions across insurance, payroll, and cybersecurity sectors.
  • Employees receive comprehensive benefits including medical, dental, vision, immediate 401(k) vesting, and paid parental leave.

Matching Summary

Match Score: 85

Acrisure is seeking a Customer Success Team Lead to enhance their customer service operations by providing support and guidance to team members, managing escalated issues, and improving processes. The ideal candidate will have strong communication skills, relevant experience in a call center, and a collaborative mindset. The position offers a competitive salary and extensive benefits focused on physical, mental, and financial wellness.

Salary

Base: $29 - $31; Bonus/Equity: Not specified; Benefits: Comprehensive suite including medical, dental, vision, 401(k), and PTO

Skills & Requirements

Must-have

  • High school diploma or equivalent
  • Excellent verbal and written communication
  • Microsoft Office proficiency
  • Ability to work independently and collaboratively

Nice-to-have

  • Prior call center environment experience
  • CRM software proficiency
  • Bilingual Spanish speaker
  • Self-motivation and attention to detail

Key Requirements

  • High school diploma required
  • Working knowledge of Microsoft Office
  • Comfortable with on-site presence

Work Rights

Not specified

Tailored Resume

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