Implementation Manager - Great Lakes

Heartflowinc

Chicago, IL, US
Base: $100,000 - $120,000; bonus/equity: discretio...
On-site
Lead implementation process for new customer accounts
Manage implementation projects for new products/features
Provide end-user and commercial team training
The Implementation Manager is a member of the Customer Success team and will lead the process for integration of Heartflow’s technology into customer accounts

Job Summary

  • The Implementation Manager is a member of the Customer Success team and will lead the process for integration of Heartflow’s technology into customer accounts.
  • This role is responsible for the technical lifeline for rapid resolution of issues in the field and the achievement of customer satisfaction and customer loyalty targets.
  • Field based position with up to 50% travel.

Matching Summary

The Implementation Manager is a member of the Customer Success team and will lead the process for integration of Heartflow’s technology into customer accounts.

Salary

Base: $100,000 - $120,000; Bonus/Equity: discretionary commission-based earnings; Benefits: Not specified

Skills & Requirements

Must-have

  • Lead implementation process for new customer accounts
  • Manage implementation projects for new products/features
  • Provide end-user and commercial team training
  • Respond to inquiries regarding HF technologies
  • Document and track customer feedback and resolutions
  • Manage implementation project funnel and risks
  • Lead customer teams and maintain project focus
  • Manage End-to-End Workflow Build
  • Ensure Go-Live criteria are met

Nice-to-have

  • Positive, energetic personality
  • Customer-focused and adaptable mentality
  • Excellent problem-solving ability under pressure
  • Professional etiquette

Key Requirements

  • BS, MS, or relevant education in engineering or sciences
  • 3+ years of experience in a technical or clinical field with advanced degree, or 5+ years of equivalent work experience
  • Project/program management experience required
  • Extensive experience with EPIC and/or similar EMR systems required

Work Rights

Not specified

Tailored Resume

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