Lead Specialist-business Transitions

AIA Australia

Cyberjaya, Malaysia
Manage service request forms (srf)
Coordinate end-to-end migration
Service management reviews and performance tracking
This position is responsible for delivering the end-to-end service of Business Transition from Service Request Forms (SRF), facilitating project management deliverables, supporting service management reviews, and ensuring timely renewal of Statements of Work (SOW) and completion of LBU due diligence requirements

Job Summary

  • This position is responsible for delivering the end-to-end service of Business Transition from Service Request Forms (SRF), facilitating project management deliverables, supporting service management reviews, and ensuring timely renewal of Statements of Work (SOW) and completion of LBU due diligence requirements.
  • The role also drives continuous improvement initiatives, process automation, and compliance with governance standards to achieve efficiency, high-quality transformation outcomes across GFS operations.
  • Build and maintain stakeholder relationships, serving as a trusted liaison to align LBUs, Group Finance, and senior management on business expansion, business changes and strategic initiatives.

Matching Summary

This position is responsible for delivering the end-to-end service of Business Transition from Service Request Forms (SRF), facilitating project management deliverables, supporting service management reviews, and ensuring timely renewal of Statements of Work (SOW) and completion of LBU due diligence requirements.

Skills & Requirements

Must-have

  • Manage Service Request Forms (SRF)
  • Coordinate end-to-end migration
  • Service management reviews and performance tracking
  • SOW renewal & other documents recertification
  • Outsourcing Due Diligence
  • Process standardization and automation
  • Collaborate with AIA IT counterparts

Nice-to-have

  • Drive continuous improvement initiatives
  • Achieve efficiency, high-quality transformation
  • Inspiring and supportive leaders
  • Healthier, Longer, Better Lives ambition

Key Requirements

  • University Degree in Finance/Accounting/Business IT
  • 5 years working in Finance/Accounting
  • Experience in project migration and project management
  • Skilled in managing diverse stakeholder expectations
  • Expert in using Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

Cover Letter