Base: $18.50 - $20.50 ph; bonus/equity: not specif...
On-site
Proven customer service leadership experience
Front-line team training and development skills
Billing issue resolution and management
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly
Job Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while ensuring facility cleanliness.
Employees receive benefits including free gym memberships for themselves and a family member, daily pay options, and comprehensive health coverage.
Matching Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
Salary
Base: $18.50 - $20.50 per hour; Bonus/Equity: Not specified; Benefits: Free membership, health insurance, 401(k) matching, daily pay
Skills & Requirements
Must-have
Proven customer service leadership experience
Front-line team training and development skills
Billing issue resolution and management
Member satisfaction trend monitoring
Online reputation management capabilities
Nice-to-have
Experience in fitness or hospitality industry
Proficiency with fitness management software
Strong interpersonal and problem-solving skills
Ability to thrive in fast-paced environments
Knowledge of membership management processes
Key Requirements
Must obtain CPR certification within 30 days
Must pass background check
Must attend EōS Ethos and Customer Service Training
Ability to lift more than 40 lbs routinely
Experience in customer service or front-line leadership