Not specified (potentially hybrid or onsite based on the nature of the role)
5-10 years automotive aftersales experience
Lead service advisors and front-line teams
Manage service bookings and vehicle intake
The Service Manager position at Cornerstone Global Partners involves overseeing customer service and aftersales operations in the automotive industry, focusing on team management and customer satisfaction. Candidates should have substantial experience in automotive aftersales or customer service, along with strong leadership skills
Job Summary
This role involves leading front desk operations and service advisor teams within a customer-facing automotive aftersales environment.
The Service Manager is responsible for ensuring smooth service operations, efficient vehicle servicing processes, and high customer satisfaction levels.
Candidates must have a minimum of 5–10 years of experience in automotive aftersales or customer service with a background in team leadership.
Matching Summary
Match Score: 85
The Service Manager position at Cornerstone Global Partners involves overseeing customer service and aftersales operations in the automotive industry, focusing on team management and customer satisfaction. Candidates should have substantial experience in automotive aftersales or customer service, along with strong leadership skills.
Skills & Requirements
Must-have
5-10 years automotive aftersales experience
Lead service advisors and front-line teams
Manage service bookings and vehicle intake
Handle customer complaints and escalations
Track service KPIs and advisor productivity
Nice-to-have
Strong communication and customer management skills
Operational coordination abilities
Ability to manage service delivery expectations
Key Requirements
Minimum 5-10 years experience in automotive aftersales
Experience managing service advisors or customer-facing teams