Guest Services Executive

Novotel Living Singapore Orchard

Singapore, Singapore
On-site
Oversee daily functional activities
Process guest payments accurately
Supervise and train guest service staff
The Guest Service Executive is responsible for overseeing the overall daily functional activities of the Service Apartment in a planned and organized manner

Job Summary

  • The Guest Service Executive is responsible for overseeing the overall daily functional activities of the Service Apartment in a planned and organized manner.
  • Candidates must supervise and train guest service staff to ensure high standards for guest delivery and efficient communication between all service staff.
  • The role involves facilitating guest departures, processing payments, and utilizing suggestive selling techniques to create value for guests.

Matching Summary

The Guest Service Executive is responsible for overseeing the overall daily functional activities of the Service Apartment in a planned and organized manner.

Skills & Requirements

Must-have

  • Oversee daily functional activities
  • Process guest payments accurately
  • Supervise and train guest service staff
  • Handle guest complaints professionally
  • Maintain cash handling procedures

Nice-to-have

  • Personalized service delivery
  • Suggestive selling techniques
  • Friendly and cheerful demeanor
  • Effective communication skills
  • High standard of guest delivery

Key Requirements

  • Experience in hotel front office operations
  • Knowledge of Accor Policies
  • Ability to manage cash transactions

Work Rights

Not specified

Tailored Resume

Cover Letter