Technical Assistance Associate - German Speaking

Interactive Brokers Group, Inc.

London, United Kingdom
On-site
Fluency in english and german
2+ years client facing support experience
Windows and mac software support experience
The role involves providing technical and functional support for Interactive Brokers' platforms via phone, chat, and tickets

Job Summary

  • The role involves providing technical and functional support for Interactive Brokers' platforms via phone, chat, and tickets.
  • Candidates must be analytical and methodical to investigate and escalate client-reported issues related to trading software.
  • Interactive Brokers offers career support and development as part of a dynamic, multi-national team building a world-class brokerage brand.

Matching Summary

The role involves providing technical and functional support for Interactive Brokers' platforms via phone, chat, and tickets.

Skills & Requirements

Must-have

  • Fluency in English and German
  • 2+ years client facing support experience
  • Windows and Mac software support experience
  • Troubleshooting technical platform issues

Nice-to-have

  • Experience with financial products and services
  • Knowledge of other European languages
  • Passion for solving technical problems
  • Adaptable to changing technical environment

Key Requirements

  • Bachelor's degree preferred in technical field
  • 2+ years experience with Windows and Mac software support
  • Experience working with support ticketing systems

Work Rights

Not specified

Tailored Resume

Cover Letter