It Service Manager

ING Hubs Philippines

Not specified
Incident, problem & change management
Service level agreement (sla) management
Itsm policies and standards
ING Hubs Philippines is seeking an IT Service Manager to oversee IT service management policies, incident and change management processes, and continuous improvement initiatives. The ideal candidate should have 3-5 years of experience in IT service management, strong analytical skills, and a customer-centric approach to collaboration

Job Summary

  • Define and maintain ITSM policies, standards, and governance frameworks, ensuring alignment of IT services with business goals and regulatory requirements.
  • Provides oversight of Incident, Problem, and Change Management processes, leading Root Cause Analysis (RCA) using structured methods.
  • Responsible for driving data-driven service enhancements, optimizing ITSM processes, and introducing automation and emerging technologies to improve efficiency and user experience.

Matching Summary

Match Score: 85

ING Hubs Philippines is seeking an IT Service Manager to oversee IT service management policies, incident and change management processes, and continuous improvement initiatives. The ideal candidate should have 3-5 years of experience in IT service management, strong analytical skills, and a customer-centric approach to collaboration.

Skills & Requirements

Must-have

  • Incident, Problem & Change Management
  • Service Level Agreement (SLA) Management
  • ITSM policies and standards
  • Root Cause Analysis (RCA)
  • Service strategy and governance

Nice-to-have

  • Customer-centric communication
  • Value co-creation
  • Data-driven decision-making
  • Continuous improvement mindset

Key Requirements

  • 3-5 years of proven experience
  • Graduate or bachelor’s degree
  • ITIL Certified preferred
  • Experience with ServiceNow is a plus
  • Experience handling High Priority Incidents

Work Rights

Not specified

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