Member Service Representative

Service 1st Federal Credit Union

Danville, PA, United States
On-site
Routine account transactions
Cross-selling products and services
Researching member concerns
Service 1st Federal Credit Union is seeking a Member Service Representative who will assist members with financial transactions and provide excellent customer service. The role requires availability Monday through Saturday, focusing on routine account transactions and cross-selling financial products

Job Summary

  • A Member Service Representative's primary responsibility is to assist members in meeting routine financial goals while exceeding their expectation for service.
  • Cross-sells various deposit, loan and convenience services appropriate to each individual member.
  • Resolves member questions and concerns; researches account inquiries; and troubleshoots and replies to internal inquiries in a timely, friendly and accurate manner.

Matching Summary

Match Score: 82

Service 1st Federal Credit Union is seeking a Member Service Representative who will assist members with financial transactions and provide excellent customer service. The role requires availability Monday through Saturday, focusing on routine account transactions and cross-selling financial products.

Skills & Requirements

Must-have

  • Routine account transactions
  • Cross-selling products and services
  • Researching member concerns
  • Cash handling
  • Customer service
  • Dual control procedures

Nice-to-have

  • Friendly and professional service
  • Dependable attendance and timeliness
  • Participate in training

Key Requirements

  • 1-3 years similar or related experience
  • High school education or GED
  • State of Pennsylvania residency required

Work Rights

Not specified

Tailored Resume

Cover Letter