You will provide level 1 and 2 support for business applications, acting as a liaison between users and development teams in an international environment
Job Summary
You will provide level 1 and 2 support for business applications, acting as a liaison between users and development teams in an international environment.
Key responsibilities include managing user tickets, diagnosing and resolving incidents, and escalating complex issues to development or vendor teams.
The role involves reporting and dashboard creation using Power BI, maintaining documentation, and contributing to continuous improvement of support processes.
Matching Summary
You will provide level 1 and 2 support for business applications, acting as a liaison between users and development teams in an international environment.