Adobe Media and Data Science Research (MDSR) Laboratory
Seoul, South Korea
Sales management
Service management
Vendor relationship management
This role is a unique blend of Sales Manager and Support Service Manager, responsible for driving sales while ensuring exceptional service support across the Korea, Taiwan, and Hong Kong markets
Job Summary
This role is a unique blend of Sales Manager and Support Service Manager, responsible for driving sales while ensuring exceptional service support across the Korea, Taiwan, and Hong Kong markets.
Develop and maintain strong strategic relationships with external contact centre vendors to drive sales efforts through inbound, chat, and outbound channels.
Analyze customer and agent data, business goals, and reports to find opportunities for continuous improvement.
Matching Summary
This role is a unique blend of Sales Manager and Support Service Manager, responsible for driving sales while ensuring exceptional service support across the Korea, Taiwan, and Hong Kong markets.
Skills & Requirements
Must-have
Sales Management
Service Management
Vendor Relationship Management
Key Performance Indicators
Customer Satisfaction Metrics
Data Analysis for Improvement
Nice-to-have
Inspire high-performing teams
Foster collaboration and continuous improvement
Tailored customer solutions
Drive digital transformation
Key Requirements
Postgraduate with over 10 years of experience
Proven track record in managing sales operations
Proven track record in managing service support functions
Expertise in building and maintaining strategic vendor relationships
Strong analytical skills
Demonstrated ability to lead, motivate, and develop teams