Team Leader - M1

Concentrix

Kuala Lumpur, Malaysia
Day-to-day supervision of call center associates
Performance metrics achievement through coaching
Handling escalated customer calls
The Team Leader is responsible for the day-to-day supervision of a group of call center associates to ensure performance metrics are achieved

Job Summary

  • The Team Leader is responsible for the day-to-day supervision of a group of call center associates to ensure performance metrics are achieved.
  • This role involves providing adequate coaching, motivation, and accountability while handling escalated customer calls as subject matter expertise.
  • The position requires managing employment status activities such as transfers, promotions, and regularization in compliance with legal requirements.

Matching Summary

The Team Leader is responsible for the day-to-day supervision of a group of call center associates to ensure performance metrics are achieved.

Skills & Requirements

Must-have

  • Day-to-day supervision of call center associates
  • Performance metrics achievement through coaching
  • Handling escalated customer calls
  • Work and attendance monitoring
  • Conducting team meetings

Nice-to-have

  • Ability to work under pressure
  • Strong written and verbal communication skills
  • Willingness to work flexible schedule
  • Advocacy for team members
  • Multi-tasking and prioritization abilities

Key Requirements

  • Associate's degree in related field preferred
  • Two to four years of relevant experience
  • English and Mandarin language proficiency
  • Philippines location requirement

Work Rights

Philippines ONLY

Tailored Resume

Cover Letter