Marsh is seeking an Analyst for IT Product Support to assist in troubleshooting and resolving issues for business-critical applications. The role requires collaboration with internal teams and external clients while adhering to proper support and change management processes
Job Summary
The role involves investigating, triaging, diagnosing, and resolving IT issues for primarily internal clients while occasionally supporting external stakeholders.
Candidates must ensure all relevant implementation, support, and change management processes such as the Software Development Lifecycle are strictly adhered to.
Marsh offers a hybrid work model requiring colleagues to be onsite at least three days per week to foster collaboration and professional development.
Matching Summary
Match Score: 85
Marsh is seeking an Analyst for IT Product Support to assist in troubleshooting and resolving issues for business-critical applications. The role requires collaboration with internal teams and external clients while adhering to proper support and change management processes.
Skills & Requirements
Must-have
troubleshoot system-triggered alerts
adhere to change management processes
support business critical applications
Nice-to-have
collaboration with internal clients
experience with software development lifecycle
flexible hybrid work environment
Key Requirements
Adherence to SDLC and Change Management processes
Ability to troubleshoot system alerts and user reports
Experience supporting business critical applications