Customer Care Specialist I (nextgear)

AutoTrader

Base: $16.59 - $24.86ph; bonus/equity: eligible fo...
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High-speed wired internet connection required
Experience with windows pc and home networking
Ability to work hybrid schedule 9am-8pm est
** AutoTrader is seeking a Customer Care Specialist I to join their Client Experience Team at NextGear Capital. The role involves handling customer inquiries via calls, chats, and SMS, with a focus on building positive relationships and resolving issues efficiently. **

Job Summary

  • This role involves handling inbound calls, chats, and SMS messages regarding accounts and service inquiries for NextGear Capital clients.
  • Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
  • The position requires working in a fast-paced environment while maintaining strict adherence to quality goals and schedule standards.

Matching Summary

Match Score: 75

** AutoTrader is seeking a Customer Care Specialist I to join their Client Experience Team at NextGear Capital. The role involves handling customer inquiries via calls, chats, and SMS, with a focus on building positive relationships and resolving issues efficiently. **

Salary

Base: $16.59 - $24.86/hour; Bonus/Equity: Eligible for commission and incentive programs; Benefits: 16 hours PTO/month, 7 paid holidays, health insurance, 401(k)

Skills & Requirements

Must-have

  • High-speed wired internet connection required
  • Experience with Windows PC and home networking
  • Ability to work hybrid schedule 9am-8pm EST

Nice-to-have

  • Previous call center experience preferred
  • Knowledge of automotive titles and loan structures
  • Dynamic and ambitious team player

Key Requirements

  • High School Diploma or GED
  • Less than 2 years of experience
  • Must clear pre-employment drug test
  • Authorized to work in US without sponsorship

Work Rights

Must be authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter