Olympus Corporation of the Americas is seeking an IT Specialist for End User Computing in Center Valley, Pennsylvania. This role involves managing the global end user compute services, resolving technical issues, and ensuring service quality while adhering to the company's core values
Job Summary
This role is responsible for delivering reliable End User Compute services across the global organization while ensuring high standards of operational performance.
The position requires managing incidents, problems, changes, and service requests according to ITIL best practices to ensure timely resolution.
Olympus offers a holistic employee experience including competitive salaries, comprehensive medical coverage, paid parental leave, and onsite childcare facilities.
Matching Summary
Match Score: 85
Olympus Corporation of the Americas is seeking an IT Specialist for End User Computing in Center Valley, Pennsylvania. This role involves managing the global end user compute services, resolving technical issues, and ensuring service quality while adhering to the company's core values.
Salary
Competitive salaries; Annual bonus available; Comprehensive medical, dental, vision coverage effective on start date
Skills & Requirements
Must-have
Global End User Compute environment management
Nexthink DEX monitoring and analytics
ITIL-based service management practices
Modern Device Management with Intune/SCCM
Endpoint security and compliance enforcement
Incident and problem management leadership
Nice-to-have
Knowledge of Japanese culture and business practices
Experience in MedTech or similar industries
Strong stakeholder relationship management skills
Analytical problem-solving abilities
Willingness to travel domestically or internationally
Key Requirements
Bachelor's degree in Computer Science or related field
Minimum 5 years hands-on experience in Global EUC environments
Minimum 2 years experience managing Nexthink
Experience with ITIL-based service management
Microsoft Endpoint Administrator or equivalent certification preferred