Patient Service Representative- Gi Call Center (hybrid)

BILH (Beth Israel Lahey Health)

Boston, MA, US
$20.50 - $25.50 ph; not specified; not specified
Answering high volume calls
Screening and processing calls
Utilizing phone scripts and guidelines
Directs patient access to the practice by answering, screening and processing a high volume of incoming calls and/or emails in a dedicated call center/workgroup

Job Summary

  • Directs patient access to the practice by answering, screening and processing a high volume of incoming calls and/or emails in a dedicated call center/workgroup.
  • Utilizes centralized scheduling system and software applications to schedule appointments, verifies and updates patient demographic information, and obtains necessary referrals.
  • As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.

Matching Summary

Directs patient access to the practice by answering, screening and processing a high volume of incoming calls and/or emails in a dedicated call center/workgroup.

Salary

$20.50 - $25.50 per hour; Not specified; Not specified

Skills & Requirements

Must-have

  • Answering high volume calls
  • Screening and processing calls
  • Utilizing phone scripts and guidelines
  • Scheduling appointments
  • Verifying demographic information
  • Documenting payer information

Nice-to-have

  • Professional and service-oriented manner
  • Calm in stressful situations
  • Collaborative team work
  • Bilingual communication skills

Key Requirements

  • High School diploma or GED
  • 1-3 years related work experience
  • Experience with computer systems
  • Strong typing skills 40+wpm

Work Rights

Not specified

Tailored Resume

Cover Letter