Banamex Norte Volante Sr Distrito Monterrey Regional

Publix Serving (Civica)

Monterrey, Nuevo Leon, Mexico
On-site
Customer inquiries and resolutions
Client portfolio management
System failure reporting
The position of Customer Service Representative at Publix Serving (Civica) in Monterrey, Nuevo Leon, is an entry-level role focused on addressing customer inquiries and providing solutions while ensuring compliance with departmental standards. Ideal candidates should have 2-4 years of relevant experience, strong crisis management skills, and proficiency in Microsoft Office

Job Summary

  • Resolve external customer issues and provide ongoing customer support by managing customer inquiries, ensuring timely resolution in compliance with departmental standards.
  • Develop and maintain a client portfolio through periodic calls and personal interaction, informing clients of issues and providing regular solution updates.
  • Maintain knowledge of new regulatory and market requirements affecting the client base and ensure compliance with all departmental standards.

Matching Summary

Match Score: 75

The position of Customer Service Representative at Publix Serving (Civica) in Monterrey, Nuevo Leon, is an entry-level role focused on addressing customer inquiries and providing solutions while ensuring compliance with departmental standards. Ideal candidates should have 2-4 years of relevant experience, strong crisis management skills, and proficiency in Microsoft Office.

Skills & Requirements

Must-have

  • customer inquiries and resolutions
  • client portfolio management
  • system failure reporting
  • regulatory and market knowledge

Nice-to-have

  • proactive client interaction
  • ethical judgment and risk assessment

Key Requirements

  • 2-4 years of relevant experience
  • Customer service or finance experience
  • Proficiency in Microsoft Office
  • Crisis management and critical thinking skills
  • High attention to detail
  • Clear and concise written and verbal communication
  • High-quality customer service focus

Work Rights

Not specified

Tailored Resume

Cover Letter