The Food & Beverage and Guest Services Manager is principally responsible for managing the catering contract and implementing the customer service and experience program to maximize property presentation and occupant satisfaction
Job Summary
The Food & Beverage and Guest Services Manager is principally responsible for managing the catering contract and implementing the customer service and experience program to maximize property presentation and occupant satisfaction.
The role will assume responsibility for the management of front of house staff and delivering a level of service ordinarily experienced in a five-star hospitality environment.
APM / JLL offers an entrepreneurial and inclusive work environment, empowering ambitions through a dedicated Total Rewards Program and competitive pay and benefits package.
Matching Summary
The Food & Beverage and Guest Services Manager is principally responsible for managing the catering contract and implementing the customer service and experience program to maximize property presentation and occupant satisfaction.
Skills & Requirements
Must-have
Manage catering contract
Implement customer service program
Manage front of house staff
Deliver five-star hospitality experience
Manage property customer engagement
Manage waste management programs
Nice-to-have
Entrepreneurial and inclusive work environment
Collaborative culture
Technology and innovation oriented drive
Passion for excellence
Key Requirements
5 years guest management experience
Hospitality industry experience
Luxury corporate building experience
Food and beverage management background
Tertiary certificate or degree in property management field