Technical Go-live Readiness Manager

Evisort

Costa Rica, Costa Rica
**
Customer-facing technical expertise
Project management
Customer relations
** Evisort is seeking a Technical Go-live Readiness Manager to join their Customer Support Organization in Costa Rica. The role involves providing technical expertise and project management during customer deployments to ensure successful performance testing and transition to production. **

Job Summary

  • The Technical Go-Live Readiness Manager ensures successful performance testing and transition to production for large deployments or high-volume business-critical activities.
  • This customer-facing role combines technical expertise, project management, and customer relations, acting as the 'voice of the customer' during deployment.
  • The role requires strong technical competence, the ability to use indirect influence to drive issue resolution, and a passion for producing quality results.

Matching Summary

Match Score: 75

** Evisort is seeking a Technical Go-live Readiness Manager to join their Customer Support Organization in Costa Rica. The role involves providing technical expertise and project management during customer deployments to ensure successful performance testing and transition to production. **

Skills & Requirements

Must-have

  • customer-facing technical expertise
  • project management
  • customer relations
  • performance testing
  • transition to production
  • resolve performance issues
  • indirect influence
  • drive timely resolution
  • technical competence
  • Workday product knowledge
  • Workday Architecture knowledge
  • time management
  • prioritization skills
  • attention to detail
  • customer escalations
  • business judgment
  • risk avoidance
  • problem solving
  • thrive with ambiguity
  • fast-paced environment
  • quality results

Nice-to-have

  • cross-functional relationships
  • passion for learning
  • resourceful
  • act independently
  • ambitious
  • self-driven
  • strong customer relations
  • storytelling experience
  • accurate status reporting
  • manage issues, risks, and concerns
  • crisis management

Key Requirements

  • BS or MS in a Technical Degree or equivalent technical work experience
  • 4+ years technical support for complex software
  • 4+ years customer support/product support/consulting with ERP system performance focus
  • 7+ years technical support for complex software (Sr. role)
  • 5+ years customer support/product support/consulting with ERP system performance focus (Sr. role)
  • Demonstrated ability to understand and explain technical architecture
  • Project management experience
  • Excellent verbal, presentation and communication skills
  • Demonstrated leadership skills
  • Strong analytical and problem solving skills
  • Ability to learn new products quickly
  • Demonstrated ability to handle day-to-day work challenges confidently
  • Comfortable in a fast-paced process-focused environment
  • Experience with HR, Time Tracking, Recruiting, Financials or Payroll applications

Work Rights

Not specified

Tailored Resume

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