Strong background in corporate aviation or hospitality
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Jet Aviation is seeking a Customer Service Supervisor for their West Palm Beach location. This role involves leading a team to provide exceptional customer service in a dynamic aviation environment, with a focus on safety, compliance, and continuous improvement.
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Job Summary
This hands-on leadership position requires a proactive professional who inspires and develops a high-performing team to ensure every client interaction reflects world-class standards.
The role involves overseeing daily customer service operations, supporting aircraft ground activities like fueling and marshalling, and coordinating seamless delivery of amenities and transportation.
Employees receive a comprehensive benefit package including health insurance, a 401(k) match up to 6%, paid time off, and tuition reimbursement.
Matching Summary
Match Score: 75
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Jet Aviation is seeking a Customer Service Supervisor for their West Palm Beach location. This role involves leading a team to provide exceptional customer service in a dynamic aviation environment, with a focus on safety, compliance, and continuous improvement.
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Salary
Base: $29 - $31 hourly ($60,400 - $64,400 annually); Bonus: Performance-based bonus up to 5% of annual salary; Benefits: Overtime pay, holiday pay, 401(k) match, PTO, tuition reimbursement
Skills & Requirements
Must-have
3 to 5 years customer service experience
2 years supervisory capacity required
Strong background in corporate aviation or hospitality
Proficiency with CRM systems and data analysis
Experience resolving conflicts and de-escalation
Commitment to safety and quality standards
Nice-to-have
Passion for delivering exceptional client experiences
Ability to build rapport with diverse stakeholders
Proactive leadership style inspiring high-performing teams
Detail-oriented approach to operational excellence
Key Requirements
Minimum 3 to 5 years in customer service roles
At least two years in a supervisory capacity
Strong background in corporate aviation or luxury industries