Director Of Driver Services

NCDOT

Raleigh, North Carolina, United States
Nc22; $75,925 - $148,054; not specified ph
Not specified
Statewide driver licensing program management
Regulatory and data integrity compliance
Digital service delivery modernization
The North Carolina Department of Transportation (NCDOT) is seeking a Director of Driver Services to provide strategic leadership for the statewide Driver Services program. This role involves overseeing the modernization of service delivery, enhancing customer experience, and ensuring compliance with regulatory standards across more than 115 Driver License Offices

Job Summary

  • The Director of Driver Services serves on the NCDMV senior leadership team to provide strategic and operational leadership for the statewide Driver Services program during a period of significant transformation.
  • This role oversees the delivery of driver licensing and identity credentialing services across more than 115 Driver License Offices, digital platforms, and self-service channels to ensure consistent and accessible service.
  • The position acts as the principal advisor on Driver Services operations and primary liaison to executive leadership and legislative stakeholders to align with departmental priorities.

Matching Summary

Match Score: 85

The North Carolina Department of Transportation (NCDOT) is seeking a Director of Driver Services to provide strategic leadership for the statewide Driver Services program. This role involves overseeing the modernization of service delivery, enhancing customer experience, and ensuring compliance with regulatory standards across more than 115 Driver License Offices.

Salary

NC22; $75,925 - $148,054; Not specified

Skills & Requirements

Must-have

  • Statewide driver licensing program management
  • Regulatory and data integrity compliance
  • Digital service delivery modernization
  • Fiscal and personnel function oversight
  • Legislative stakeholder liaison

Nice-to-have

  • Customer-focused experience strategy design
  • Collaborative inclusive work environment creation
  • Data-driven decision making commitment
  • Process improvement and quality management knowledge

Key Requirements

  • Bachelor's degree from accredited institution
  • Three years of program experience
  • Two years of managerial experience
  • Significant decision-making authority in planning and directing operations

Work Rights

Not specified

Tailored Resume

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