Call Center Agent

SCR Medical Transportation LLC

Base: $17.00ph; post-training: $17.50ph; benefits:...
Onsite
Answer calls within three rings
Handle 30-34 calls per hour
Work saturday and sunday shifts
The role involves providing excellent customer service to individuals certified under the American with Disabilities Act while managing reservation calls and trip status updates

Job Summary

  • The role involves providing excellent customer service to individuals certified under the American with Disabilities Act while managing reservation calls and trip status updates.
  • Employees must meet strict performance quotas including answering 95% of calls within 2 minutes and maintaining a talk time of 90 seconds or less.
  • The company is recognized as an employer of choice by US News & World Report for 2025-2026 and offers competitive hourly rates starting at $17.00.

Matching Summary

The role involves providing excellent customer service to individuals certified under the American with Disabilities Act while managing reservation calls and trip status updates.

Salary

Base: $17.00/hour; Post-training: $17.50/hour; Benefits: Not specified

Skills & Requirements

Must-have

  • Answer calls within three rings
  • Handle 30-34 calls per hour
  • Work Saturday and Sunday shifts
  • Meet 95% call answer rate
  • Maintain 90 second talk time

Nice-to-have

  • Attitude of empathy for ADA clients
  • Desire to provide high quality service
  • Ability to multi-task effectively
  • Participation in re-training sessions

Key Requirements

  • One year work experience
  • High School Diploma
  • Availability for PM shifts only
  • Weekend availability required

Work Rights

Not specified

Tailored Resume

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