Customer Service Trade Manager (11 Month Ftc)

Brompton Bicycle

Greenford, London, GB
Hybrid
Technical expertise in bicycle mechanics
Customer service leadership experience
Warranty case management
Brompton Bicycle is seeking a Customer Service Trade Manager to lead its Trade Customer Service function during a parental leave cover for 11 months. The ideal candidate will possess strong technical expertise in bicycle mechanics and diagnostics while managing a team to ensure high-quality support for global retailers

Job Summary

  • This role is responsible for ensuring Brompton’s global retailer network receives fast, accurate and high quality support across warranty, technical enquiries and parts requests.
  • The successful candidate will oversee the performance of the Trade Contact Centre, ensuring cases are handled within agreed SLA and KPI targets, while maintaining a strong focus on service quality and retailer experience.
  • Brompton offers you an excellent working environment with enthusiastic colleagues who get along, communicate and co-operate well with each other.

Matching Summary

Match Score: 85

Brompton Bicycle is seeking a Customer Service Trade Manager to lead its Trade Customer Service function during a parental leave cover for 11 months. The ideal candidate will possess strong technical expertise in bicycle mechanics and diagnostics while managing a team to ensure high-quality support for global retailers.

Skills & Requirements

Must-have

  • Technical expertise in bicycle mechanics
  • Customer service leadership experience
  • Warranty case management
  • Contact centre performance monitoring
  • Process improvement initiatives

Nice-to-have

  • Experience with electric bicycle systems
  • Exposure to AI tools
  • Interest in cycling
  • Retailer network support experience

Key Requirements

  • Strong technical understanding of bicycle mechanics
  • Experience supporting technical product enquiries
  • Experience managing customer service
  • Experience with service metrics and SLAs

Work Rights

Not specified

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