Pessoa Agente De Serviços (service Agent Ii)

FedEx

Serra, Brazil
Not specified (assumed to be in-person based on job description).
Shipment tracking and monitoring
Customer assistance with documentation
In-person and phone customer service
FedEx is seeking a Service Agent II for its Serra, Brazil location to provide customer service, administrative support, and assist with shipping documentation. The role requires strong communication skills, attention to detail, and the ability to handle various clerical tasks while ensuring compliance with shipping regulations

Job Summary

  • Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.
  • Assist customers with locating packages, answering questions about FedEx products and services, providing in-person customer service at the counter or on the phone.
  • Provide administrative and operational support to the Station Operations Manager and monitor couriers on route.

Matching Summary

Match Score: 75

FedEx is seeking a Service Agent II for its Serra, Brazil location to provide customer service, administrative support, and assist with shipping documentation. The role requires strong communication skills, attention to detail, and the ability to handle various clerical tasks while ensuring compliance with shipping regulations.

Skills & Requirements

Must-have

  • Shipment tracking and monitoring
  • Customer assistance with documentation
  • In-person and phone customer service
  • Shipment preparation and system updates
  • Operational report analysis
  • Delivery routing and courier monitoring
  • Package inspection and compliance checks

Nice-to-have

  • World-class company reputation
  • Technology innovator
  • Socially responsible company
  • Energy efficiency focus

Key Requirements

  • High School diploma required
  • Bachelor's degree preferred
  • Excel and Advanced Word proficiency
  • Intermediate English proficiency
  • Ability to lift 24 kg or more

Work Rights

Not specified

Tailored Resume

Cover Letter